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Frequently Asked Questions

Have a question and need an answer quickly? See the frequently asked questions below to learn more about RSF Studios.

Have a question and need an answer quickly? See the frequently asked questions below to learn more about RSF Studios.

What payment methods do you accept?

We accept credit card, cheque, and bank transfer. Alternatively you can checkout via our Paypal secure gateway who accept most major credit cards.

How long do the website, logo and business card package deals take to complete?

We work towards 1 month giving leeway of customers response times to artworks and concepts provided throughout the process although that time can be halved if the client is efficient in response and the initial breif is clear.

As with all online orders, the only thing you need to let us know is any pre-design preferences such as colours/style/functionality to take into consideration before commencement which is all asked for in amongst placing an order online and before you checkout. RSF Studios take the headache out of ordering websites and design services so you can trust that we will cover the process for you and query with you if there is any information that we haven't been provided.

How long until after I place an order can I expect my project to commence?

When you place an order, the process will begin automatically. We will call you if there is anything else we need from you other than what you have provided us online. If for any rare reason you have not received an email from us within 5 days of placing an order please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Do you provide print proofs?

No. The usual process of proofing artwork is taken care of instead via our online order process or via email with you on selected products.

Help! I need a last minute amendment to my proof?

If you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. the correct version to be printed on the same day of the day you placed your order, we may still be able to update the file to be printed. Please assure all care is taken in proofing over your agreed or submitted file to be printed, as once it is already printed it is too late to offer a refund or change your order.

How long after I have approved my print design can I expect to receive my finished product in the post?

We print your order the day after it is finalised and post it the following day, so you will receive your order within a maximum of 5 days if based in Australia and 2 weeks if based in any other country.

Do RSF Studios sponsor charities?

Yes, RSF Studios sponsor some charities and companies upon consideration. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for all sponsorship enquiries.

What process is used to achieve a matte or gloss finish on print products?

RSF Studios use celloglaze to achieve the matte or gloss finish to our products. It is somewhat like the professional approach of laminating something, providing a much more professional finish then a product without celloglaze and a much longer wear and tear.

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